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An ITBM Service Costing Process is Key to IT Transformation
By Khalid Hakim As more businesses recognize the integral role IT plays in the overall success of the enterprise, executive and business stakeholders have higher expectations of IT’s performance and...
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Provide Transparency with an ITBM Service Costing Process
By Khalid Hakim Last week I wrote about the growing need for IT to provide cost transparency to the business, especially to support its transition to a service provider or broker model. I also outlined...
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The Missing Link of IT: An Effective Service Costing Process
By Khalid Hakim For years now, there has been much discussion about the urgent need for tighter alignment between business and IT. Why are we still talking about the “need for” alignment and not the...
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Building Service-based Cost Models to Accelerate Your IT Transformation
By Khalid Hakim “Why is this so expensive?” As IT moves towards a service-based model, this is the refrain that IT financial managers often hear. It’s a difficult question to answer if you don’t have...
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